Article Index

 

Professional experience

Capgemini – Division Telecom & Media    Grenoble    Global services provider

110 000 employees

Since 2011    Project director

Management of all back-office parts of billing « skill group » (organizational structure) projects performed in Grenoble (Team building, knowledge and skills transfers, negotiation with subcontractors, project direction’s KPI, engagements executive in front of customers). As this new structure has been founded in Grenoble in 2011, I’m committed to ramp it up to 30 resources before end of year 2011, mainly through recruitment and winning new opportunities as part of pre-sales activities.

Projects led
  • 2011 – 1-Tier French operator    300 k€    Web Services implementation

Realization of Web Services standardized interfaces based on J2EE technologies (Spring Framework, Apache CXF, Hibernate, JONAS) for BSCS iX billing software package (Ericsson) which native APIs are CORBA-based. Implementation of numerous tools available on the market in order to set up continuous integration on the project (Jenkins, Maven, JUnit, SureFire, Cargo, Sonar) and profiling (YourKit) to ensure quality and optimal performances of software code.

  • 2011 – Audio/Web conference operator    7,3 M€    IS end-to-end transformation

Complete redesign of IS by several teams: a team dedicated to change management (business processes redesign), a production team (functional design and technical realization), an integration team (testing application blocks and end-to-end validation) and a team dedicated to global data migration. I'm entrusted with the management of production team activities, using .Net technologies (C# / ASP.net). The following IS blocks are self-care portal, order management, technical inventory, workforce management, mediation and service activation.

Pre-sales
  • 1-Tier french operator subsidiary    3,3 M€    Billing system replacement

For the Caribbean subsidiary of a large French mobile operator. Completion of the pre-sales phase for the upgrade of billing system from BSCS v8 to BSCS iX (Ericsson). Project won, start-up postponed to early 2012.

  • Indian ocean operator    12 M€    Full IS overhaul RFI

Answer to RFI for a full overhaul of current operator's IS. The proposal covers change management aspects (redesign of Business Processes, change management of the organization as a whole), design, development, integration of legacy blocks kept from the existing IS, data migration, and full end-to-end validation of the new IS, within a less than 30 months timeframe. Project structure relies on local partners and offshore production centers.

2009 – 2010    Service Center Manager

Management of a service center (20 people) dedicated to quality of services for a large French operator. All projects were based on TTI (Israeli software vendor) Netrac technology. The objective of building this structure was to set up a part of the service center in India in order to optimize project costs. After having set up a 6 people team in India, the profitability goal has been achieved (target margin exceeded by 12%).

Projects led
  • GSM network monitoring    600 k€

Project (4 releases) which consists in monitoring of all GSM network equipments on France territory. Important volume (10,000+ CDR during peak hours). TTI Netrac Technology, Oracle 10g, Unix Shell. SCRUM methodology implemented.

  • International calls performances    300 k€

Project (2 releases) which consists in monitoring performances of equipments involved in international call carrier. Pre-aggregation of KPIs calculated for business intelligence layer. TTI Netrac Technology, Oracle 10g, Unix Shell.

  • WDM/SDH core network monitoring    200 k€

Time & Material services for a core network (WDM/SDH) monitoring system implementation. Automatic correlation rules coding to limit the number of alarms displayed to network operation center operators. TTI Netrac Technology, Oracle 10g, Unix Shell.

  • IMS equipments performances    200 k€

Project (2 releases) which consists in monitoring performances of equipments involved in interoperability of converged IP networks and mobile 3G. Pre-aggregation of KPIs calculated for business intelligence layer. TTI Netrac Technology, Oracle 10g, Unix Shell.

Pre-sales
  • Pre-sales activities in order to ensure business-as-usual continuity
2005 – 2009    Project Manager

Management of more and more complex OSS projects (operators IS layer dedicated to network elements management).

Projects led
  • 2008-2009 – French operator    400 k€    International calls performances

Project (4 releases) which consists in monitoring of all GSM network equipments on France territory. Important volume (10,000+ CDR during peak hours). TTI Netrac Technology, Oracle 10g, Unix Shell. First project conducted with the help of TTI software vendor. Contract and distributed delivery model (Grenoble and Tel Aviv) set-up with subcontractor.

  • 2006-2008 – Various subsidiaries    1,5 M€    Mobile services activation

Pooling for French and Swiss subsidiaries of a European operator of projects related to improving the automated mobile services activation. The objective was, for a given high level provisioning command (eg contract creation to enable Voice + Data 3 hours bundle) to enable or change the settings of all network platforms involved in the provision of service, in near real-time. Kabira KPSA Technology, Web Services, Unix Shell, C. Much of the effort has been dedicated to the Swiss subsidiary for setting up an IS provisioning block dedicated to MVNO activation (Wholesales). The amount of generated business allowed us to set up an offshore team (6 people staff for a total staff of 20) and industrialization required in this kind of organization.

  • 2005-2006 – French fixed-line operator    500 k€    xDSL services activation

Corrective and adaptive application maintenance of xDSL services activation system. Kabira KIS, Unix Shell and C technologies. Production team based in Grenoble. No subcontractor.

Pre-sales
  • Moroccan operator    1,5 M€    Fixed services fulfillment

Involvement in technical study for the replacement of a fixed networks and services inventory for a Moroccan operator. The scope covered fixed telephony, business data services (leased lines, X.25, PDH/SDH) and xDSL offering. Oracle OSM Technology. Project won.

  • Pre-sales activities in order to ensure business-as-usual continuity
2003 – 2005    Developer / Team management

Development of several releases of a network inventory dedicated to xDSL for a French fixed-line operator (Oracle 8i / PL/SQL / Websphere MQ). After having begun as a developer, a proficient knowledge of xDSL technology enabled me to quickly become lead analyst, to participate in solutions estimates and to on-board and coach new comers on the project.